Privacy Policy

At Markov Games (the “Platform“), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect data that you provide or that we collect through your use of our Platforms, as well as your rights concerning your data. By accessing and using our Platforms, you agree to this Privacy Policy.

  1. Data Collection and Purpose of Processing

    We collect several data types to enhance our services and ensure a secure user experience. This includes:

    • Personal Information: When you register, play games, or engage in transactions on our Platforms, we may collect personal data such as your name, email address, phone number, and payment information.
    • Technical Data: We gather data related to device identifiers, IP addresses, browser type, and gameplay activity to better understand usage patterns, personalize content, and prevent fraudulent activities.
    • Transaction Information: Information about in-game transactions and interactions, such as reward redemptions, payment history, and account balances, is recorded to enable seamless user experiences and reward distribution.

    This data is used to provide, maintain, and improve our services, deliver personalized content, and offer technical support. Your data may also be anonymized and aggregated for internal analytics and reporting purposes.

  2. Data Storage, Retention, and Security Measures

    All data collected is securely stored on our encrypted servers. We follow industry best practices, including Secure Socket Layer (SSL) encryption, regular vulnerability assessments, and controlled access protocols to protect against data breaches or unauthorized access. We retain your data only for as long as necessary to fulfill the purposes outlined in this Policy, such as meeting legal, operational, or security needs. After this period, we anonymize or securely delete your data.

    We take all reasonable precautions to safeguard your data, but please note that no transmission over the Internet is 100% secure. In case of a breach, we will notify affected users in accordance with applicable legal requirements.

  3. Third-Party Access and Data Sharing

    We do not sell or share your personal data with third parties, except in the following circumstances:

    • Service Providers: We may share data with trusted third-party service providers, such as payment processors and analytics partners, solely to perform services on our behalf and under confidentiality agreements.
    • Legal Compliance: If required by law, regulatory requirements, or court orders, we may disclose data to authorities to comply with legal obligations.
    • Business Transfers: In the event of a merger, acquisition, or sale of assets, we reserve the right to transfer data to the involved parties while ensuring data protection measures are upheld.

  4. Your Rights and Data Management Options

    You have full control over your personal data and can exercise the following rights:

    • Access and Correction: You can request access to or corrections of your personal data through your account settings or by contacting customer support.
    • Data Deletion: You may request the deletion of your data by contacting us, subject to legal obligations.
    • Data Portability and Restriction: Where applicable, you have the right to request a copy of your data in a structured, machine-readable format or to limit data processing activities.

    For any concerns about your data or to exercise your rights, please reach out to us at the support contact listed on our Platforms.

  5. Changes to Our Privacy Policy

    We may update this Privacy Policy to reflect changes in our data practices or regulatory requirements. Updates will be posted on this page with the revised effective date. We encourage users to review this Policy periodically to stay informed about how we protect their data. By continuing to use our Platforms after such changes, you agree to the updated terms.

    For additional information or questions about this Privacy Policy, please contact our customer support team (support@vdlgames.com).